FAQs

❓ Frequently Asked Questions (FAQ)

Welcome to Payara Mall's Help Center! Below are answers to some of the most common questions we receive.

📦 1. How can I place an order?

You can place your order directly through our website by adding items to your cart and checking out. If you face any issues, feel free to contact us via WhatsApp at 0324 6441044.

🛍 2. What types of baby clothing do you offer?

We offer a wide range of baby clothes including:

  • Rompers

  • Bodysuits

  • Newborn sets

  • Toddler outfits

  • Seasonal clothing (summer/winter collections)

🚚 3. Do you deliver across Pakistan?

Yes! We offer nationwide delivery to all major cities and towns across Pakistan.

⏳ 4. How long does delivery take?

Orders typically arrive within 3–5 working days depending on your location.

💳 5. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Bank Transfer (for prepaid orders – contact us for details)

🔄 6. Do you accept returns or exchanges?

Yes, we accept returns/exchanges within 7 days of delivery. Items must be unused, unwashed, and in original packaging. Visit our Return Policy for full details.

📧 7. How can I contact customer service?

You can reach us by:

📷 8. Are the product pictures real?

Yes, all our product photos are either original or represent the actual items closely so you can shop with confidence.

🎁 9. Do you offer gift wrapping?

Yes! You can request gift wrapping for baby showers or special occasions. Just mention it at checkout or contact us.

🧸 10. Is there a size chart?

Yes, size charts are provided on product pages. If you're unsure, message us and we’ll help you pick the right size for your baby.

Still have questions?
👉 Contact us directly and we’ll be happy to assist you.